App / Mobile
dbt69 is straightforward about what data we collect, why we collect it, and the choices available to you. Access to this platform and the rights described in this policy depend on your local law and eligible regions.
This policy sets out how dbt69 collects, stores and uses information when you create an account, navigate the platform, or complete a transaction. The data we hold falls into three practical categories: account registration details such as your name and contact address; transaction records linked to payment methods including bKash, Nagad, Rocket and Bank Transfer; and behavioural data such as pages visited and session duration collected through cookies and similar tools. We collect only what we need to operate the account, process wallet movements and respond to support requests. We do not sell your personal data to third-party advertisers. Where we share data with service partners — payment processors, identity verification services or fraud detection tools — those partners are bound by confidentiality obligations. Data we hold about your account is retained for as long as the account remains active and for such periods afterwards as required by applicable law. If you close your account, you can request a summary of the data we hold before deletion is processed. The rights described in this policy apply where your local law and eligible region permit them; we encourage you to check what applies to you.
Transaction data tied to your bKash wallet is stored in your account history and used only to reconcile deposits and process any withdrawal requests you initiate through your account wallet.
Payments made through Nagad or Rocket are recorded at the transaction level. These records are visible in your signed-in account area and are not shared beyond the payment processor handling that transaction.
Bank Transfer entries are retained in line with applicable financial record-keeping requirements. You can request a copy of your transaction summary by contacting support through the published route.
Upay wallet activity follows the same data handling rules as other supported local payment methods: stored securely, accessible in your account history, and used only for transaction reconciliation.
Not every digital touchpoint in your account journey is governed by the same rules. Understanding what this policy covers — and what it does not — helps you know where your data sits and who is responsible for it. Account access, site content and on-platform transactions all fall under this policy directly. Third-party services linked from the platform, such as external payment processors or identity verification partners, operate under their own published policies. We point to those where relevant so you can review them separately.
Your login credentials, session activity and account settings are covered fully by this policy. We control and are responsible for how that information is stored and who can access it internally.
Deposits and withdrawals made through bKash, Nagad, Rocket or Bank Transfer generate records that fall under this policy. The payment processor's own policy also applies to data they handle on their side.
Pages you visit, games you open and time spent in the lobby are captured through cookies and session tools. This policy explains what is collected, how long it is kept and how you can adjust cookie preferences.
Links to external sites, embedded widgets or partner verification tools are not covered by this policy. We are not responsible for data handling by those third parties; review their own policies before providing information to them.
Your account gives you a direct route to check the personal data we hold. After signing in, the account settings area shows your registration details, contact information and linked payment methods including any bKash or Nagad wallet addresses you have added. If any detail is wrong — a misspelled name, an outdated contact number, an address that no longer applies — you can submit a correction request through the support channel, and we will update the record once the change is verified. You can also ask us to provide a summary of the data we hold about you; this request is handled through the same support route. Where your local law and eligible region grant you the right to request deletion, you may raise that request in writing and we will confirm what can be removed and what must be retained under applicable requirements. We do not act on data rights requests submitted through informal channels such as chat comments; use the published support contact to make a formal request.
Sign in and open account settings to see your stored registration details, contact data and linked payment methods. What you see there is what we hold for your account.
Submit a correction request through the support channel with the specific field that needs updating. We verify the change before updating the record to protect your account from unauthorised edits.
Write to us through the published support route to ask for a summary of the personal data tied to your account. We respond once identity is confirmed through the standard account verification step.
Where your local law and eligible region allow deletion, send a written request through the support contact. We confirm what data can be removed and explain any records we are required to retain.
If you have a question about how your data is handled, want to exercise a right described in this policy, or need to report a concern, the routes below are how to reach us. Use the route that fits your question; we do not accept data rights requests made through game chat or informal messages.
The support link in your signed-in account area is the primary route for all privacy-related questions. Open it from the account menu and describe your request clearly so we can route it to the right team.
For formal data rights requests — summaries, corrections, deletion — write to the contact address published in the site footer. Include your registered account email so we can verify the request against your record.
The on-site chat is available for general privacy questions and to help you find the right route for a formal request. Use the chat to clarify the process before submitting a written data rights request.
We keep your account data behind access controls that limit who inside the organisation can view personal records. Cookies used on the platform are disclosed in the cookie notice accessible from the site footer; you can review and adjust your preferences there at any time. We retain account data for as long as your account is active and for the period required by applicable law after closure — we do not keep personal information beyond what is operationally or legally necessary. When this policy changes materially, we publish the updated version at this address and note the revision at the top of the page. Continuing to use the account after a policy update means you have had the opportunity to review the revised terms.
Internal access to personal account data is restricted to staff roles that require it for operations, support or compliance. We do not permit broad internal access to personal records outside those defined roles.
The cookie notice in the site footer lets you review what categories of cookie are active on your session. Adjust preferences there; changes take effect from your next page load forward.
Account data is held while your account is open and for the legally required period after you close it. Transaction records linked to bKash, Nagad or Bank Transfer are kept in line with applicable financial record rules.
Material changes to this policy appear at the top of this page with a revision note. We recommend checking this page periodically if data handling practices are important to your decision to use the account.
The questions below cover what real account holders ask most often about data handling, cookie use, payment records and how to exercise rights under this policy.
We collect the details you enter during registration — name, contact address and any payment method identifiers such as your bKash or Nagad wallet number. We also collect session data through cookies once you are active on the platform. We collect only what is needed to operate your account.
Yes, transaction records for bKash, Nagad, Rocket and Bank Transfer are stored in your account history. Internally, only roles with an operational or compliance need can access those records. The payment processor handling each transaction also holds data on their side under their own policy.
Where your local law and eligible region permit deletion, you can submit a written request through the published support contact or the email address in the site footer. We confirm what can be removed and explain any records we must retain under applicable financial or legal requirements.
Cookies collect session data such as pages visited and time spent in the lobby. The cookie notice in the site footer lists active categories and lets you adjust preferences. Changes take effect from your next page load. Some functional cookies are needed for the account to operate correctly.
Open the support channel from your signed-in account menu and describe which field needs correcting and what it should say. We verify the change against your account record before updating it. This step protects your account from unauthorised edits submitted by someone else.
We do not sell or share your personal data with third-party advertisers. Data shared with service partners — payment processors, identity verification tools — is limited to what those partners need to fulfil their specific function and is covered by confidentiality obligations we require them to honour.